Generative models are flexible, which is exactly why they need boundaries when they are part of a real product.
Ground answers in your own data
Connecting the model to approved sources reduces made-up answers and makes it easier to show where a response came from.
Test it like any other feature
- Build a set of realistic test questions
- Re-run them whenever prompts or models change
- Log failures and review them regularly
- Offer a clear path to a human when confidence is low